Making Telehealth Mainstream

While participating in the inaugural year of the Master of Business Creation program at the University of Utah’s David Eccles School of Business, doxy.me was able to facilitate millions of virtual meetings for healthcare providers and patients during the pandemic and make significant improvements to its telehealth platform.

Doxy.me provides a simple, free, secure, and HIPAA-compliant telemedicine solution. Almost anyone can sign up and learn how to use it within minutes. It uses an encrypted connection and provides a business-associate agreement for providers.

The company was already growing before the pandemic, but demand accelerated substantially as regulations and behaviors changed to embrace remote health services.

“This company was already in a good place before the pandemic, and they were ready for the growth when it came,” said Troy D’Ambrosio, a faculty member with the Master of Business Creation program, executive director of the Lassonde Entrepreneur Institute, and an assistant dean at the Eccles School. “We look forward to helping more startups like this one as we grow this unique program to support serious entrepreneurs.”

Early in the pandemic, doxy.me saw a thousand-fold increase in demand and quadrupled its staff, growing to serve some 274,000 providers and 6 million patients in March 2020 alone.
Colleagues Dylan Turner and Schuyler Welch joined the Master of Business Creation program with a full scholarship to grow and scale the company. The support they received in that program allowed them to prepare for and manage the flood of new customers.

“We accomplished almost everything we set out to do,” said Turner, co-founder, and chief product officer, of their participation in the program. “We are more organized now, we have a comprehensive sales strategy, organizational charts, strategic objectives, and oversight. We have a plan and now we know how to implement it. In short, we went from a startup to a ‘real’ business.”

More articles like this in ‘Student Innovation @ the U!’

Find this article and a lot more in the 2021 “Student Innovation @ the U” report. The publication is presented by the Lassonde Entrepreneur Institute to celebrate student innovators, change-makers, and entrepreneurs.

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